PC Doctor: Ensuring Completely Smooth IT Operations
Conventionally, the only way of seeking PC support was to go for Annual Contracts. PC Doctor was the first company and service brand to challenge Annual Contracts and help smaller setups see savings and benefits in call-based support. Its call-based support services were an instant hit and saw many imitators in a matter of months. 
IT Support being its main business, PC Doctor is very well positioned to service customers of all sizes with variety of service flavors to suit
Enterprise customers expect close to zero percent downtime for their computers. Most expect Turn Around Time (TAT) of less than two hours and insist on having a full time IT FMS Engineers present in their office. Apart from expertise in hardware, they demand engineers with thorough understanding and troubleshooting skills in client side technologies like email clients, ERP clients etc. “In order to succeed in today’s scenario, IT support companies need to accept the challenge of giving them overall peace-of-mind with respect to IT systems rather than just fix-what-is-broken.
IT Support being our main business, PC Doctor is very well positioned to service customers of all sizes with variety of service flavors to suit. From being an innovator and leader in call based support we have moved on to become IT support brand of choice,” says Deepak Nagar, CEO & MD, PC Doctor.
Much before customers buy an IT product or solution, PC Doctor carries out an exercise called “Right Sizing” wherein it understands usage patterns, pain-points, headroom for growth, appetite for adoption of technologies along with the budget. “Our IT support services to customers give us a deep understanding of systems and practices in place and challenges faced by the customer. Today Internet is relevant to most of the things that we do as knowledge workers, social beings, consumers and individuals. It’s extremely critical that we have managed Internet access to strike best balance between Internet access and productivity at work. In the nutshell, firewalls are no longer nice to have equipment but a necessity for businesses of all sizes. We use this understanding along with our “Right Sizing” exercise to pick the right brand and model for our customers,” adds Deepak.
PC Doctor is different from other players in this segment on most fronts. While other players have concentrated on earnings per customer and per deal, PC Doctor has relentlessly worked hard on giving completely smooth IT operations to its customers and thereby gaining and increasing customer confidence year after year. “Factors setting us apart are customer empathy, service quality, long term customer relations, variety of IT Support options, team spirit, integrity in business operations and putting customers first in whatever we do,” shares Deepak.
In the near future, PC Doctor is looking to take its services to other Metros, L1 and L2 cities through a Franchise network of likeminded entrepreneurs as Franchise owners. As support services market is not sufficiently matured yet, we intend to fill this gap and take PC Doctor to next level by becoming a national player in IT Support marketplace,” concludes Deepak.
Much before customers buy an IT product or solution, PC Doctor carries out an exercise called “Right Sizing” wherein it understands usage patterns, pain-points, headroom for growth, appetite for adoption of technologies along with the budget. “Our IT support services to customers give us a deep understanding of systems and practices in place and challenges faced by the customer. Today Internet is relevant to most of the things that we do as knowledge workers, social beings, consumers and individuals. It’s extremely critical that we have managed Internet access to strike best balance between Internet access and productivity at work. In the nutshell, firewalls are no longer nice to have equipment but a necessity for businesses of all sizes. We use this understanding along with our “Right Sizing” exercise to pick the right brand and model for our customers,” adds Deepak.
PC Doctor is different from other players in this segment on most fronts. While other players have concentrated on earnings per customer and per deal, PC Doctor has relentlessly worked hard on giving completely smooth IT operations to its customers and thereby gaining and increasing customer confidence year after year. “Factors setting us apart are customer empathy, service quality, long term customer relations, variety of IT Support options, team spirit, integrity in business operations and putting customers first in whatever we do,” shares Deepak.
In the near future, PC Doctor is looking to take its services to other Metros, L1 and L2 cities through a Franchise network of likeminded entrepreneurs as Franchise owners. As support services market is not sufficiently matured yet, we intend to fill this gap and take PC Doctor to next level by becoming a national player in IT Support marketplace,” concludes Deepak.
