CIO Viewpoint

The Business of Technology

By Randy Sloan , SVP & CIO, Southwest Airlines

3M's of ESN some Mystery, some Masala and lots...

By Shashi Mohan, Executive VP & CTO, Intellect Design Arena Ltd

Choosing an apt MDM to Improve Customer Experience

By Vinod Bidarkoppa, Group-CIO, Future Group India

CXO Insights

Omnichannel and Customer Service

By Sunil Aryan, Director Practice in Asia, Verint Systems

Artificial Intelligence A Boon Or Bane?

By Moqierish Tak, Co-Founder, India Assist

Customer Happiness: The New Mantra Of CX

By Kavita Viswanath, GM, JFrogIndia

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